Draft Google Review Replies with Your Agent

Your agent can list unreplied Google reviews and draft a reply in the brand voice on file. Ask it to draft only — you confirm before anything sends. Live send uses the same Power Reviews add-on as the dashboard.

How do I draft a reply without sending it?

“Draft a reply to my latest 5-star Google review in my brand voice. Do not send it. I will confirm.”

Or: “List unreplied reviews. Draft only.”

If the tool returns thin_result, the agent should say what is missing (usually Google not connected) instead of inventing review text.

Can the agent reply to 1-star and 2-star reviews?

It can draft. A person should send. Ninja’s product rule is that 1–2 star replies stay human. Do not let an agent publish those.

What should a restaurant or shop reply sound like?

Restaurant: thank the diner, name the visit if they did, invite them back. Do not invent a complimentary dessert.

Autobody: thank them for trusting the shop with the car, mention the job only if the review did. Do not invent insurance or warranty claims.

Negative-review structure still follows how to respond to negative reviews. The agent is a draft tool, not a policy override.