REVIEW MANAGEMENT

Your Google reviews, managed.

Getting them, answering them, and keeping an eye on your rating — handled. You keep working; your review page keeps growing.

GET STARTED2 min setup

More 5-star reviewsA better rating on GoogleNothing left for you to do

Local storefront that customers review on Google

REPLIED ON GOOGLE

SSarah M.Yesterday

“Came out same day, fixed the leak in an hour, and the price was what they quoted.”

REPLY FROM THE OWNER

Thanks Sarah — glad we could get out the same day. Any trouble with that line, call us direct.

Managing reviews for 15,000+ local businesses

PlumbersElectriciansHVACRestaurantsContractorsDentistsSalons & spasLandscapersAuto repairRoofersCleanersLaw firmsPlumbersElectriciansHVACRestaurantsContractorsDentistsSalons & spasLandscapersAuto repairRoofersCleanersLaw firms

What gets managed

The whole review job, not just the replies.

Getting reviews

The link, the QR code and the words, ready the moment a job ends

Answering reviews

Replies in your voice — the good ones can go out on their own

Watching for new ones

Every review lands in one inbox, and a bad one reaches you fast

Your rating over time

Where the stars are heading, and what is pulling them there

Why reviews matter

Your reviews are the first thing a customer judges.

How many you have, how recent they are, what your rating says and whether you bothered to reply — all of it decides who gets the call.

Nobody is asking

Happy customers rarely think to leave a review. Ask at the right moment and most of them will.

Sitting unanswered

You meant to reply that night. A job ran long, and the review moved down the list for three weeks.

Or the whole thing runs

Asked for, answered, and watched — with your rating tracked week to week.

One inbox

Reviews come in. They get answered.

Austin Plumbing Co.4.8 · 127 reviews

Sarah M.ANSWERED FOR YOU

“Came out same day, fixed the leak in an hour, and the price was what they quoted.”

Thanks Sarah — glad we could get out the same day. Any trouble with that line, call us direct.

Chris W.SENT TO YOU

“Nobody showed up in the window I was given.”

An unhappy customer gets you, not a bot.

SHARE KIT

Your write-review linkg.page/r/austin-plumbing/reviewCopy

QR codeFor the invoice, the van, the counterDownload

A message you can sendCopy

“Thanks again for having us out today. If you have a minute, a quick Google review really helps a small shop like ours: [link]”

Getting more reviews

Ask while you're still in the driveway.

The best time to ask is the minute the job is done. Ninja keeps the link, the QR code and the wording ready so asking takes ten seconds.

A write-review link that opens straight to your Google page

A QR code for the invoice, the van or the counter

A short message written for you to copy and send

Every new review lands in one inbox

You send it yourself — Ninja does not text your customer list.

Your rules

You decide what goes out on its own.

Turn on automatic replies for four and five stars and they publish after a short hold. Three stars wait for you to send. One and two stars are never drafted or sent by Ninja — they come to you, in the inbox and by email.

GET STARTED

5★Can go out on its ownPublished after a short hold, in your voice

4★Can go out on its ownSame hold, so you always have time to step in

3★Drafted, waiting for youEdit anything, then send it when you are ready

1–2★Always yoursNever drafted or sent by Ninja — flagged to you and emailed

The alternatives

Answer them yourself, buy a review tool, or let Ninja handle it.

Your reviews

On your own

Review tool

With Ninja

Who writes the reply

You, at 10pm

You, from a template

Written in your voice

How fast it goes out

Days, if at all

When you get to it

Same day for 4–5 stars

Bad reviews

Easy to miss

Auto-replied, often badly

Flagged to you, never automated

Asking for reviews

When you remember

Bulk campaigns

Link, QR and message ready to send

Your time

Hours a month

A weekly session

Minutes, or none

Commitment

Free, plus your time

Monthly tool fee

Month-to-month

Common questions

Reviews, answered.

Does Ninja reply to every review?

Four and five star replies can publish on their own after a short hold. Three star replies are drafted and wait for you to send. One and two star reviews are never drafted or sent by Ninja — they come straight to you.

Why not automate the bad ones too?

A complaint needs the owner. An automated apology on a one-star review reads worse than no reply at all, and it is the reply future customers read most closely.

Can Ninja remove a negative review?

No, and nobody can promise that. Google removes reviews that break its policies, and you can report one — but the reliable move is a good reply and more recent reviews.

How do I get more reviews?

Ask right after the job. Ninja keeps a write-review link, a QR code and a short message ready to copy, so it takes seconds. You send it — Ninja does not text your customer list.

Is asking for reviews allowed by Google?

Yes — asking customers for honest reviews is fine. What is not allowed is incentives, filtering out unhappy customers, or fake reviews, none of which Ninja does.

Can I turn the automatic replies off?

Any time, from Reviews or Billing. You can also edit any draft before it goes out.

Sitting on unanswered reviews? Start the setup — Ninja shows you what is waiting before you pay.